Operation managers play a major role in stabilizing an organization’s policies and procedures across all major business areas including budgeting, planning, and technology. Every operations manager has a million things to think about, resolve, plan, prepare, schedule and report. An Operations Manager is vital to the management team who is responsible for driving efficiency, reducing costs, improving customer experience and taking ownership of the key metrics that drive company performance. Operations managers in businesses like Retail and facility services, face a number of problems that are beyond selling products and services.


operations manager challenges retail industry facility industry


Here are some top challenges that are faced by Operational Managers:


  • Allocating the right employees to the right department at any given time for the actual number of operations and customers.
  • Ensuring team accountability, to organize tasks and to not create stopgaps between internal departments.
  • Communicating with the right individual or team to implement anything new or modifying the existing.
  • Keeping track of the functionality of daily usable tech equipment, electronics, energy assets and other infrastructures to control the spending in aggressive financial budgets.
  • Ensuring standards on staff safety, wages and hour laws to make sure they don’t complain.

Let see the Top Operational Challenges by Industry:

1. Retail:



The retail industry is constantly transforming and there is an exponential growth in gaps between teams and management. As customers become more demanding, there is also an extra pressure to exceed their expectations of the product, customer service, and overall store experience. Tracking is essential to monitor excellence of every retail process, such as Reviews, Approvals, Production, VM Designs, and Stocks etc. along with ensuring team accountability, to organize tasks and to not create stopgaps. Reporting is crucial to measure results and to check the progress of the defined goals.

2. Facility:


Ensuring proper maintenance of company assets and infrastructures is not an easy task, as there are always new emerging challenges and constraints. Facility Management is a complex process that involves a meticulous information flow and a quick call to action. During the inspection, managers have to look for all unsafe conditions or potential hazards. Operation of risk control, Fire and safety procedures are the responsibilites of the facility manager. Finding out the assets that have to be replaced, equipment which requires preventive and corrective maintenance, extending the life of existing assets and/or to coordinate the upcoming expenses etc. cannot be ignored. Facility Managers are crucial to implementing innovative and new workplace practices that foster a constant flow of communication, knowledge sharing, and productivity across all teams in the organization.

3. Hospitality



Hospitality is one of the booming industries now. As customers are increasingly demanding, operations managers are struggling with getting total satisfaction and positive feedback from the customers. Most of the managers in the Hospitality industry face difficulties in creating multiple work orders, organizing and managing calendars and work schedules. For consistent customer experience, amenities that include Wi-Fi, Housekeeping, Restaurants and Room services etc. should be taken care of 24/7. Ensuring Corrective Maintenance and faster reporting is chaos when the organization is growing faster. Customers expect a sophisticated level of service, providing that not only drive loyalty amongst guests and customers but also increase brand reputation.


The key is to identify these issues at the earliest and set the most efficient and effective ways to overcome them. Acquiring the industry cutting-edge technology trends to the business helps the organization run at its full speed.

How PAZO helps you in handling these Daily Operations of your business?

PAZO brings together the traditional benefits of planning and compliance with action-oriented solutions for dealing with every single operation challenge in all the above industries in a simple and smarter way. Consistently identify and instantly respond to the demands in all departments of your business. PAZOOperations Management System will not only optimize your maintenance operations and boost the productivity of your team, but it is also a path towards significant cost reduction.

Post Author: Hasan Ali Kanba

Over 8 years of experience in business strategy planning and execution across various sales and marketing roles. Before starting PAZO, he was an integral part of a couple of startups that have successfully raised money and exited.