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The Future of Integrated Retail Facilities Management
Facility Management

The Future of Integrated Retail Facilities Management

Retail facilities management is evolving due to rising costs and shortage of workforce towards an integrated technology-driven future. Learn how they are adapting.

Nethra Ramani Author
Sharjeel Ahmed
CEO - Pazo

Are you curious about how technology is revolutionising the retail industry? Well, look no further because we're diving into the exciting world of integrated retail facilities management. From reducing environmental footprints to optimising customer experiences, retailers are constantly seeking new ways to improve their future stores operations. And with the advent of cutting-edge technology, the future of integrated retail business management looks brighter than ever. So buckle up and join us on this journey as we explore the latest trends, challenges, and opportunities in this rapidly evolving field.

Growth of the Facilities Management Industry

In-house and outsourced retail digital transformation are booming. According to a McKinsey analysis, the global market for facilities management is predicted to grow at a rate of more than 6% per year from 2018 to 2024, reaching nearly $1.9 trillion. This shows that there is substantial growth potential in integrated retail facilities management in the next few years. Increased demand for outsourcing, the adoption of new technology, and the need for greater cost control are all driving factors in the industry's rise. Retailers are increasingly outsourcing their facilities management needs to third-party suppliers in order to profit from their knowledge, save costs, and free up resources. Meanwhile, emerging technologies such as IoT sensors, predictive analytics, and machine learning are assisting in better retail management with more facilities, lower downtime, and improved customer experience.

Technology and Facility Management

A major trend in the industry is the growing reliance on technology for managing retail stores and facilities. Merchants are using technology to better manage their facilities, which saves money and makes customers happier. IoT sensors can keep an eye on things like energy, temperature, humidity, and air quality. This gives us up-to-date information that we can use to make buildings work better.

Reduced expenses, increased efficiency, and improved safety and security are all advantages of retail workforce management systems. This means that merchants may provide a better consumer experience while decreasing expenses and boosting operational efficiency. The impact of technology on the future of facilities management is substantial, and we should expect further investment in this sector as merchants strive to remain competitive. Pazo is one example of a technological solution that can assist shops in optimising their facility management procedures. Pazo is a cloud-based platform that streamlines operations and improves communication across retail teams. Retailers can use Pazo to manage jobs, timetables, and workflows, as well as check compliance and measure performance data.

Rising Input Costs

While the future of integrated retail workforce management solutions appears promising, rising input prices may offer a challenge to retailers. As per CBRE's analysis, the cost of facilities management services is expected to increase due to the increase in overall expenses. The inflation chart from the analysis also depicts the sharp increase in the consumer price index (CPI) and highlights the challenge of balancing cost-cutting tactics with facility investment in the face of rising expenses.

Merchants should balance cost-cutting tactics with facility investment to maintain a competitive edge and deliver a positive customer experience.

Rising Input Costs

The workforce shortage and lack of skilled candidates are also significant challenges for retailers in managing their facilities. In addition to this, the salary overhead is becoming a burden as there is less demand for FM services. To overcome these challenges and reduce expenses, retailers can adopt energy-saving technologies, analyze data to improve building management, and outsource non-essential tasks. Striking a balance between cost-cutting tactics and investing in facilities is crucial for staying competitive and delivering a superior client experience.

Future facility management trends to look out for

Several upcoming developments in facility management software are emerging that are expected to affect the business in the coming years. A new trend is emerging in facilities management that involves a comprehensive approach. Facility management involves two key types of services: hard services and soft services. Hard services cover the maintenance and management of the physical infrastructure and systems, while soft services focus on creating a comfortable and productive environment for people.

In this approach, retailers are seeking service providers who can offer a complete range of services. This includes not only the usual tasks like cleaning and maintenance but also important aspects such as security, sustainability, and technology. By finding service providers that align with their business goals, retailers can ensure their facilities are well-managed and meet the needs of their occupants effectively.

Here are some suggestions on where the industry is moving and how managers can adapt to the changes:

1. Assess your cost thoroughly

With the cost of facility management services on the rise, it's critical to assess facility expenses thoroughly and find ways to reduce costs without compromising quality.

2. Take steps to retain employees (or outsource wisely)

The workforce shortage and lack of skilled candidates, coupled with less demand, is making salaries overhead a burden. One solution is to focus on retaining skilled employees through competitive compensation and career development opportunities.

3. Embrace labour-saving building technologies

With advances in technology, there are now many opportunities to improve building management and reduce costs using data and analytics. From smart lighting systems to facility management tools and predictive maintenance tools, embracing these technologies can lead to significant cost savings over time.

4. Proactively manage ongoing supply chain risk

With the pandemic disrupting supply chains, it's more important than ever to proactively manage ongoing supply chain risk. This may involve diversifying suppliers, investing in local suppliers, or developing contingency plans to mitigate disruptions. There are both known and unknown risks associated with supply chain risk management. These informative infographics by McKinsey analysis can be a helpful tool for facility managers to understand and prioritise these risks.

Proactively manage ongoing supply chain risk

Proactively manage ongoing supply chain risk


Sustainability is an important trend in facilities management that can give merchants a variety of benefits, such as cost savings, increased reputation, and a competitive edge. By implementing sustainable practices, retailers can not only minimize their environmental effects but also boost their bottom line and position themselves for long-term success.

Consider examining Pazo's cloud-based platform if you are a retailer trying to streamline your facilities management procedures. Pazo allows you to streamline processes, improve communication, and boost overall efficiency. Learn more about how Pazo can benefit your retail business.

Also Read: Ramaiah Evolute names Pazo a Start Startup 2022

Nethra Ramani Author
Sharjeel Ahmed

As someone who has built highly scalable products from the ground up, I've always been drawn to solving challenging problems. But it's the quest for operational excellence that truly lights my fire. The thrill of streamlining processes, optimizing efficiency, and bringing out the best in a business – that's what gets me out of bed in the morning. Whether I'm knee-deep in programming or strategizing solutions, my focus is on creating a ripple effect of excellence that transforms not just businesses, but the industry at large. Ready to join forces and raise the bar for operational excellence? Let's connect and make retail operations and Facilities Management better, together.

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