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Streamlining Facility Management with Pazo: A Comprehensive Guide
Facility Management

Streamlining Facility Management with Pazo: A Comprehensive Guide

Elevate efficiency in Facility Management with Pazo's innovative solutions. Streamline tasks, enhance collaboration, and optimize operations for a seamless work environment.

Nethra Ramani Author
Sharjeel Ahmed
CEO - Pazo

What is facility management?

As defined by ISO, Facility Management is an organizational function which integrates people, places and processes within the built environment to improve the quality of life of people and the productivity of the core business.

Core Competencies of Facility Management

Competency Description
Occupancy and human factors
  • Ensures the facility is safe, healthy, and secure for workers.
  • Fosters an environment of support, innovation, diversity, and development.
  • Human resources functions, such as performance assessment and goal setting, factor into this competency.
Operations and maintenance
  • Oversees and tracks maintenance practices, issues, and systems throughout the facility.
  • The facility manager develops maintenance strategy and planning while maintenance personnel handle day-to-day functions.
  • Identifies opportunities for sustainable processes and technology.
  • Develops, implements, and oversees sustainability practices, enhancing them as warranted.
Facility information and technology management
  • Stays up to date with industrial maintenance technology.
  • Identifies and implements opportunities for technology upgrades.
  • Manages installation, planning, and evaluation of new technology.
Risk management
  • Creates emergency management and continuity plans for unexpected events.
  • Designs and manages emergency testing and simulation for organization-wide preparedness.
  • Oversees all communication throughout the facility, including announcements, maintenance notices, and process reminders.
  • Provides input on communication methods, channels, messaging, and more.
  • Reports on communication effectiveness to stakeholders.
Performance and Quality
  • Creates performance and quality standards, benchmarks, and assessment methodology.
  • Monitors quality performance and implements improvement plans as necessary.
  • Measures and reports on quality for the organization.
Leadership and strategy
  • Visible as a competent leader in all aspects of facility operations.
  • Provide support and assistance as required.
  • Advocates on behalf of the facility as an asset.
  • Provides communication and transparency into processes and strategy..
  • Solicits feedback for improvement from all levels throughout the organization.
Real estate
  • Understands, identifies, and manages real estate needs.
  • Plays a key role in real estate acquisition, leasing, sales, and portfolio management.
Project management
  • Identifies project needs and manages personnel, vendors, contracts, budgets, evaluation, and reporting on project results.
Finance and business
  • Understands and prepares financial documents and reports, including budgets, contracts, and balance sheets/P-Ls
  • Collaborates with accounting and finance personnel to ensure copacetic financial practices.

Facility Management Software Trends

Organisations require return-to-office initiatives that provide the levels of comfort and connection that remote work cannot provide. As a result, facility management professionals must focus not only on controlling operating and maintenance costs but also on creating a better overall work environment. Their long-term success determines how well they capitalise on new facility management services trends.

1. Space Management
  • Space management focused on increasing occupancy while decreasing costs.
  • While these are still important concerns, many organisations have shifted their priorities to improve overall space utilisation.
  • Space quality is also a major factor in providing the best experience for employees when using the hybrid model.
2. HVAC Technology
  • HVAC technology is a new energy-efficient technology powered by the Internet of Things (IoT).
  • This makes it easier to reduce energy consumption while improving employee satisfaction.
  • This technology can assist your team in identifying and reducing energy waste, automating climate control, and keeping up with HVAC preventive maintenance.
  • Smart thermostats and climate zones keep employee areas comfortable while keeping server rooms and other equipment areas cool.
  • HVAC analytics can also assist you in identifying potential issues with equipment before it fails.
3. Asset Management
  • Many facilities leaders are responsible for managing assets and contributing to capital planning and purchasing.
  • To do so, they must have access to data that allows them to perform a cost analysis.
  • This determines whether it is more cost-effective to repair or replace ageing building systems.
4. Building Information Modeling
  • BIM  helps architects and contractors in the design and construction of new buildings.
  • BIM now also include the improvement of maintenance plans and space management processes.
  • Facility managers can use BIM to make decisions about space utilisation, energy consumption, and redesigns.
  • For this, facility managers use data generated during the design and construction phases.
5. AI Technology
  • Automation in AI-based technologies to perform complex tasks is a new advancement.
  • It previously required human intelligence, such as speech recognition, visual perception, and decision-making.
  • Machine learning is a type of artificial intelligence that allows building systems to collect and analyse data to predict outcomes without programming.

Facility management services

1. CAFM system
  • This includes routine cleaning and decoration of the workplace to provide the best environment for employees, occupants, customers, and others.  
  • Requirement of current and accurate asset classifications throughout the facilities for the streamlined process.
  • A solid CAFM system is essential to collect and store this information. It also keeps track of service and replacement. It prevents businesses from reaping the benefits of proactive maintenance.
2. Establishing Processes
  • Facility Management helps make days more efficient and predictable for everyone involved by introducing processes into the day-to-day working environment.
  • This facility management function brings a chaotic workplace environment into order. It sets expectations for employees regarding what they should do in certain situations.
3. Manage and Support
  • A facility manager's primary role and responsibilities are to create a welcoming work environment for all employees.
  • People are happier, form stronger bonds with their employers, and are more productive when comfortable at work.
  • A poor workplace environment, on the other hand, will frustrate employees, impair their performance, and harm the ability to recruit and retain staff in the long run.
  • FM's recognise this responsibility and are looking for innovative ways to differentiate their environment while also contributing to the company culture.
  • It is all about improving the 'customer experience' from the moment an employee walks in the door in the morning until they leave at night.
4. Project Management
  • Overseeing budgets and ensuring deliverables critical functions for FMs.
  • Whether it is a one-time, short-term development or a long-term project, FM professionals meet the budgets and document the task.

Streamlining Facility Management with Pazo: Enhancing Efficiency for Retail Frontline Workforce

In the fast-paced world of facility management, optimising routine operations is crucial for ensuring a seamless and productive environment. Pazo, a pioneering solution in retail task management, stands as a game-changer for facility managers in the retail and hospitality industries. Tailored to empower the frontline workforce, Pazo introduces a mobile-first platform that redefines efficiency.

One of Pazo's standout features is its ability to centralise and streamline communication, task assignment, and reporting. With Pazo, facility managers can effortlessly assign and track tasks, enabling real-time collaboration among team members. This not only enhances transparency but also ensures that every aspect of facility management is seamlessly coordinated. From monitoring and managing assets to scheduling preventive maintenance and creating work orders, Pazo offers a comprehensive solution that aligns with the dynamic needs of facility managers. By leveraging Pazo, organisations can elevate their facility management processes, creating a work environment that is not only efficient but also fosters enhanced teamwork among the frontline workforce.

Conclusion: Elevating Facility Management with Innovation

In summary, facility management is the linchpin for organisational success, weaving together diverse competencies from human factors to financial prowess. Embracing contemporary trends like space management, HVAC technology, asset management, BIM, and AI becomes essential for sustained growth. Amidst this, Pazo emerges as a transformative solution in retail task management, offering a mobile-first platform that fortifies the efficiency of the frontline workforce. By seamlessly integrating Pazo into facility management practices, organisations can navigate the complexities of the modern landscape, ensuring not just functionality but adaptability in the ever-evolving business environment.


What is Facility Management?

Facility Management is the organizational function that integrates people, places, and processes within the built environment to enhance the quality of life and productivity of the core business.

What are the core competencies of Facility Management?

Core competencies include occupancy and human factors, operations and maintenance, sustainability, facility information and technology management, risk management, communication, performance and quality, leadership and strategy, real estate, project management, and finance and business.

What are the key responsibilities of Facility Managers?

Facility Managers are responsible for creating a safe, healthy, and efficient work environment while overseeing maintenance practices.

What are the trends in Facility Management software?

Trends include a focus on space management, the adoption of energy-efficient HVAC technology, asset management for cost analysis, the use of Building Information Modeling (BIM) for data-driven decisions, and the integration of AI technologies for automation and predictive maintenance.

How does space management contribute to a better work environment?

Space management improves overall space utilization and quality, providing the best possible experience for employees, especially in hybrid work models.

How does HVAC technology contribute to energy efficiency?

Energy-efficient HVAC technology, powered by IoT, helps in identifying and reducing energy waste, automating climate control, and preventing HVAC issues through analytics.

Why Pazo is one of the best facility management companies in India?

Pazo is the ideal facilities management solution for companies of all sizes. Our mobile-first platform intends to improve team collaboration and streamline facility management processes. Among other things, Pazo allows you to track and manage assets, schedule preventive maintenance, and create work orders.

Nethra Ramani Author
Sharjeel Ahmed

As someone who has built highly scalable products from the ground up, I've always been drawn to solving challenging problems. But it's the quest for operational excellence that truly lights my fire. The thrill of streamlining processes, optimizing efficiency, and bringing out the best in a business – that's what gets me out of bed in the morning. Whether I'm knee-deep in programming or strategizing solutions, my focus is on creating a ripple effect of excellence that transforms not just businesses, but the industry at large. Ready to join forces and raise the bar for operational excellence? Let's connect and make retail operations and Facilities Management better, together.

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