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Optimizing the Retail Opportunities in Covid-19 pandemic

Navigating through the COVID-19 pandemic has been a challenging time for most industries, including retail has witnessed the impact of COVID-19 over the past few months. The widespread health and safety concerns, travel restrictions and local movement limitations, retailers in India started feeling the heat.

During this period, retailers are looking to change their current working strategies to generate revenue as usual without deploying more manpower in order to abide by the government guidelines.

Even the Retailers Association of India (RAI) has predicted that it would take at least 10-12 months for India’s retail industry to recover from the impact of the COVID-19. Their recent survey for June 2020 shows that Retail employs ~40-50 million people directly of which the Modern Trade sector employs more than 6 million Indians. This staggering number of retail employees has forced 20-25% of the industry players to require a capital infusion to stay afloat. But even then, 25% of jobs in the industry may get impacted in one way or another.

Only 7-8% of the retail industry is functioning at the moment, as the retailers are selling only essential items, said Kumar Rajagopalan, CEO, RAI, which represents 13,667 member establishments with 500,000 stores employing 43 million people.

Although the country slowly relaxing the lockdown regulations on a monthly basis with precautionary measures, only 20% of the retailers are expecting to start earning profit from August 2020.

But the real question for retailers is whether they can flexibly respond to the diametrically opposed challenges?

Well, it is clear that the response to this virus has fundamentally changed the reality for retailers irrespective of whether it lasts for weeks or months. It’s time to face the fact and start adapting the best practices and innovations.

Best Practices for Retail during the COVID-19 Pandemic

1.    Stay informed and manage employee safety

Update your employees regularly on the current COVID-19 situation and take all the necessary precautions to ensure that the health and safety of the workforce are not compromised.

  • Check for symptoms associated with COVID-19
  • If an employee feels unwell, ask them to go home immediately
  • Ensure that safety measures like the following are in place to reduce transmission among employees: –

1. Practice social distancing

2. Have regular temperature checks for everyone in the workplace

3. Wearing a mask and gloves at all times is mandatory

4. Employees in high-risk areas like billing counters, customer assistance, etc. should be provided and equipped with face shields at all times.

It is recommended to share easy to fill operational checklists like the PAZO COVID-19 Checklist to measure the understanding of the operations being relayed to your employees from the headquarters in real-time. Using operational solutions like PAZO, the data collected from these checklists across all retail branches get collated automatically to generate reports you can rely on and make successful business strategies.

Check out the full COVID-19 preparedness Checklist ready to be implemented.

2.   Be transparent

Your customers trust you and want to stay informed on everything that is happening and will affect their experience. And so, do your employees. Keep them informed at all times – for example, if there is a change in any operation from the headquarters, or a new business process is being implemented with the current safety guidelines in mind, etc.

See how PAZO can help your business to stay well connected and updated during the COVID-19 Crisis.

3.   Personal Hygiene for Employees
  • Emphasize on hand hygiene during work hours
  • Encourage the use of gloves to avoid direct contact
  • Ensure their daily self-hygiene so as not to compromise the workforce
  • Educate them on the proper way to dispose of their masks, tissues, and gloves

Solution for Manpower Rationalization

Going forward, small scale retailers are looking to lay-off 30% of their manpower while it reflects for the medium retailers as 12% and 5% for large retailers. When nearly 20% of the overall retail manpower faces the possibility of unemployment – Retail operational solution tools like PAZO helps to rebuild the changing scenario. With low operational costs, it’s easy to adapt for retailers small to large.

3 Steps for Retailers to Respond during COVID-19 with PAZO 

As the contributors for 40% of India’s consumption and ~10% to India’s GDP, all retailers play a crucial role in protecting employee and customer health. In helping retails to adapt to smarter solutions and cope with large scale loss of manpower, companies like PAZO are developing following practical solutions that will shape the recovery and strengthening of a staggering economy.

  • Employee safety is the first priority. Ensure that all necessary steps are taken to keep the frontline store employees safe and healthy, as they attend to customers.

The PAZO can be used to host communication modules that educate all personnel about the safety precautions taken for the health of both employees and the customers.

  • Supply-chain resilience is the next important step. Disruption to the supply chain had a great impact on the industry. Build resilience by being agile, leverage extended ecosystems, and embrace risk for holistic revival and sustenance.

PAZO comes with an inventory update system that helps analyze real-time data so that there is a clear insight into business operations.

  • The third step is to enable an elastic digital workplace that minimizes business disruption. With a reduced workforce, retailers have to be more efficient than ever in making sure all crucial management tasks are completed.

PAZO also comes with the feature of raising issues to the right resources and having the accountability of resolving it within the expected time.

To achieve ultimate retail success during uncertain times, retailers have to adapt business models to complement the changing consumer behavior. Implementing advanced technology like retail operation software can be beneficial even when the pandemic has passed. It is time for Responsible Retail.

Incorporating technological solutions such as checklists to manage the logistical and workforce front can ensure that the customers follow social distancing, occupancy limits, and other safety and hygiene regulations as outlined by the government. Merging this with dynamic store navigation, mobile checkout, offering a wide variety of online payment options, and monitoring traffic into their store operations strategy can serve as valuable post-pandemic store operations tools.

Check out how PAZO can make retail operations more efficient

The COVID-19 situation is complex and evolving at lightning speed, and on a daily basis. Having a well-managed response will help retailers bring in some consistency in operations and maximize their revenues. Retailers should see this as an opportunity to out-perform competitors and build a strong foundation for digital, future-ready business.

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It’s Time We Take The Deskless Workforce Seriously

Not everybody around the globe sits at a workstation completing a 9-5 job. In fact, 80% of the individuals consist of deskless workforce. As much as technology has advanced and improved businesses, deskless workers haven’t been able to reap the benefits.

Who do we call the Deskless Workforce?

The 2.7 billion people across various industries from hospitality to facilities to healthcare, who are mobile when they work are the deskless workforce. 

There has been quite a lot of advancement in digital transformation across all the industries, but organizations still face a disconnect in optimizing their routine operations.

“The mobile workers make up most of the industries’ workforce and it’s high time to provide them with digital support to improve how businesses grow”

says Hasan Ali Kanba, Co-founder of Pazo. “To see that although the business technology market is a $300 billion one.

The digital transformation has been on the rise all over the world and yet the no-desk workers have been neglected. Only $3 billion of the $300 billion business technology market is invested in deskless technology. Now is the time for more technologies to be customized to provide enough support to deskless employees to complete their job more efficiently. 

As the workforce we’re catering to our unique, the perfect platform for them to have access to a deskless software are mobile devices like smartphones and tablets. The workforce spends a lot of time on the move and is often disconnected from the rest of the teams at the head-office level. By giving them access to an application where they can easily communicate and collaborate with their teams will not only make operations more efficient but also create a positive work culture.

“PAZO has the fundamental features tailored for the deskless workforce. We aim to empower the field teams to revolutionize their businesses,”

says Sharjeel, Co-founder and CTO of Pazo. 

As 80% of the entire world’s workforce are those who are actively on the move, it only makes sense to invest in them. Deskless technology has an internal impact on employees and organizations. Providing a permanent solution that is easy-to-use enhances productivity levels and happier employees mean higher retention rates. The deskless workforce will keep increasing as the days go by and the value of deskless software is indisputable and has a lot of potentials to unleash! 

How software is making a positive impact:

Here are three ways deskless technology can proactively improve the world around us:

  • Communication: Employees can ensure clear and effective communication between departments at individual sites and the head office. With everyone being in the loop, coordinating task assignment and completion, surveys, feedback, and compliance across all branches becomes easy
  • Execution: By equipping your staff with the right tool, they work smarter and with more efficiency. It becomes easier to assign tasks, monitor completion times, and increase accountability. 
  • Insights: Getting real-time insights on operations at every site, on a personalized dashboard ensures visibility and consistency. Having software that provides you with up-to-the-minute data helps you know how individual sites are performing and reduce issues and resolution times.

Investing in deskless technology is one of the best ways – if not the best way – for organizations to maximize productivity. Yes, you need to rely on data and metrics while implementing new technology but it also requires business leaders to change the way they look at their routine operations and giving equal importance to the deskless workforce. 

Also Read:

The Impact Of The Deskless Workforce In The Future Of Businesses

Emerging Trends in the Facility Management Sector

Difference Between a Deskless Workforce, Mobile Workforce, Telecommuting, and Remote Work?

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Deskless Workforce vs. Telecommuting vs. Remote Work

The terms referring to different kinds of employees can be quite confusing sometimes. However, distinguishing one from the other is essential, as it can help employers decide how best to manage their workforce.

In this article, we will help you understand the difference between a deskless workforce, mobile workforce, telecommuting, and remote work, as well as highlight the things that make them unique.

Deskless Workforce

Deskless Workforce

As previously discussed in ‘The Impact of the Deskless Workforce in the Future of Businesses’, over 80% of the workers globally are considered part of the deskless workforce. The term refers to professionals whose jobs do not require them to sit at a desk or in front of a computer. However, despite not doing much of their work on a computer, they still require certain digital tools such as smartphones, wearables, and machinery specifically made for their industry.

The goal of businesses who employ deskless workers is to find the right devices that will enable their employees to accomplish their tasks with greater efficiency.

Telecommuting

Telecommuting

Current circumstances have forced many businesses to send their employees home, leading to the creation of a swarm of telecommuters – professionals that heavily rely on phones, chat, and email to do their jobs.

A study cited by Small Biz Genius estimated the number of telecommuters in the US to be at 4.3 million – a number that is likely to skyrocket due to current restrictions. Since telecommuters rely primarily on different IoT devices, the role of companies with this kind of workforce is to establish a user-friendly and reliable project management system and collaboration tool that will enable employees to work from anywhere in the world.

Remote Work

Remote Work

Even before the pandemic, remote work – which refers to a work arrangement that requires little to no commuting to the office for the employees – had been gaining popularity due to its many benefits. According to an article by Forbes, these benefits include an average of 35-40% increase in productivity, a 41% reduction in absenteeism, a 12% reduction in employee turnover, and a 21% increase in profitability for companies.

As enticing as these benefits might be, the challenge for companies is to make sure that remote workers feel taken care of and that they find a healthy work-life balance that will keep them from burning out.

Mobile Workforce

Mobile Workforce

Workers within the mobile workforce are those that work in various locations throughout the day instead of just working in one specific spot. An article on HR Technologist explains that the growing number of mobile workers is highly indicative of the apparent shift to mobile data, which effectively aids the “anytime, anywhere” nature of the professions that fall under this group. Although companies with a mainly mobile workforce can save on costs due to the reduced demand for dedicated workspaces, they still have to think about investing in high-end technologies that will make the management of mobile workers easy.

Caring for Non-Traditional Workers

Companies dealing with employees who work under non-traditional conditions require non-traditional methods to manage their workers more efficiently. Aside from ensuring that they maintain continuous communication with their employees, companies must also see to it that they have access to facilities that can help them attain a healthier work-life balance. For instance, companies can consider providing aid to those workers who have the option to work in coworking spaces. Coworking spaces offer numerous amenities and facilities perfect for the remote or deskless worker.

Case in point: Industrious’ Miami coworking locations are not only creatively designed to encourage productivity but also provide workers with a sense of community that can help promote social and mental well-being. Similarly, WeWorks’ different branches in New York offer different spaces including outdoor gardens and wellness rooms that can help alleviate stress and ensure quality breaks. Companies can also consider offering support to workers who would like to pursue different skills and other hobbies. Fast Company explained that doing so will not only result in an increase in productivity but will also help to boost morale, which can snowball into an overall improvement in work performance.

Whether you’re handling in-office employees or non-traditional workers such as those listed above, managing workers and ensuring that everyone stays productive remains a crucial responsibility for employers. Fortunately, there are applications like Pazo, which can ensure that this can be done in the most seamless and hassle-free way
possible.

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The Indian Retail Industry

Organized retailing and e-commerce are two channels that have brought in superior supply chain capabilities and hitherto unseen price efficiencies that have brought down the end cost for the customer.

More than 85% of retailers have not been able to meet their original vision and have had to rethink their goals. A lot has been said about the disruption caused by the revolutionary pace of digital access which has made retailers rethink their strategy and value proposition.

A large number of retailers encountered myriad challenges of execution in an environment where the quality of real estate, talent, and infrastructure were not keeping pace with the expansion plans of the retailers.

The new challenges retailers are facing today include engagement, digitization, trust, and disruptions.

The Challenges

Four major reasons many offline retailers have struggled are:

  1. On-ground realities being different than envisioned – Major retailers announced massive plans to expand and grow in an under-penetrated market, but the ground realities they encountered allowed only a few of them to remain true to their envisioned scale of business. 90% of the retailers could not achieve their envisioned scale.

  • Executional challenges –  The industry is dominated by suppliers that have a stronghold over retail margins. Although the balance of power between suppliers and organized players is changing, organized retail’s low contribution to the suppliers’ overall business continued to pose a challenge on extracting higher intake margins. Added to this, Indian customers being value-conscious puts pressure on price points, resulting in lower size per transaction.

 

  • Dilution of value proposition – 35% of retailers failed to achieve scale on account of the lack of a clear value proposition. In an attempt to simplify operations and scale rapidly, retailers positioned a largely homogenous offering that did not reflect a deep understanding of local customer preferences and mindsets. Moreover, challenges to profitability and capital allocation for scale limited the investments in strengthening the value proposition for customers.

  • Competition from well-funded online players – Physical retailers were hit hard by the emergence of e-commerce as an alternative channel. E-commerce sites having frequent sales and discounts caused a shift in consumer preference towards online retail. Approximately 48% of consumers preferred online shopping because it provided better prices and discounts.

Growth Opportunity

There are close to 10 million stores in India and about half a million distributors. Less than 2% have been digitized so far.

Organized retail in India accounts for 8% of an approximately 600 billion USD dollar market. Compared to the size of other South East Asian markets, this figure indicates the tremendous scope for growth for organized retail in India, both in terms of penetration as well as predicted CAGR till 2020.

Many macroeconomic fundamentals continue to boost India’s high-potential retail market. These include:

  • India is one of the fastest-growing economies in the world. It has the second-largest population and accounts for 17%3  of the world’s population and 3% of global consumption. 
  • India has the highest consumption growth amongst the top 10 countries ranked by size of household final consumption expenditure (HFCE).
  • Per capita income in India has nearly quadrupled since the start of the century, rising from 452.4 USD in 2000 to 1,593.3 USD in 2015. This has put more disposable cash in the pockets of consumers, who are not hesitant to spend it.
  • The consumption growth in India can be attributed to the democratic rise in affluence, which is not limited to just the metros or a limited income bracket.

Trends Brands Are Adopting

Brands have a large distribution play and they have worked with small stores for years. But they were always dependent on data from distributors and thereby pushed the product to small stores rather than understanding what is sold by region.

  • Reliance Retail plans to use artificial intelligence, machine learning, blockchain, and cloud computing to help kiranas become competitive. With this move, it will gain data of 900 million Indians, which will help it become a full-stack data company. Not only will it have B2C consumption data, but it will also have B2B data from kiranas and Jio.
  • SnapBizz, which makes point of sale (PoS) machines and billing solutions, offers an on-demand video platform for small stores about the offers available on various products, helping them increase margins by pushing up sales.
  • Bizom provides sales force automation and supply chain automation solution, increasing sales force productivity and sales growth
  • Mobisy has created a network of its own distributors or stockists, all of which are multi-brand. This allows a kirana owner to get products of various brands from one stockist. The platform tracks order management, distributor management, a retailer app, BI and analytics, field force management, claims management, van sales automation, and channel management.

Other Stats

Source 

 

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Emerging Trends in the Facility Management Sector- India

  • The India Facility Management Market is anticipated to record a CAGR of 18- 24%, over the forecast period (2020 – 2025). The growing emphasis on outsourcing of non-core operations and growth in the real estate sector is expected to drive the Indian market for facility management services.
  • The growing trend of outsourcing the non-core operations in the country is expected to increase the demand for Facility Management Services. The facility management services are outsourced services and are primarily preferred by companies where a high standard of cleanliness is expected.
  • FM industry is gearing up for a historic shift towards automated services, with considerable investment of manpower and resources toward creating technology-driven services platforms
  • The biggest challenge faced by the industry is to transform the perception of FM services beyond traditional housekeeping services. Building maintenance is inarguably the core of FM services, but today also spans sophisticated requirements spanning Integrated Facilities Management, Industrial Facilities Management, Specialised Engineering Services, and Soft Services.

 

Snapshot

facility management trends 2020

Growth Opportunity

future direction of facilities management

The Indian Facilities Management industry is in the midst of rapid development. The anticipated growth in the market can be attributed to:

  • Growth in commercial and residential real estate
  • Increase in SEZs, mega food parks, smart cities, and housing projects
  • Greater awareness of cleanliness and hygiene amongst industries
  • Reduction in operating costs of the facilities/buildings
  • More outsourcing by corporates who were hitherto insourcing
  • Inability to provide specialized cleaning by inhouse personnel
  • Increased business activities from Tier-2 and Tier-3 cities
  • Increase in outsourcing of facility management services by Government offices

facilities management industry statistics

Trends

facility management industry in india

  • Generation Y –  the tech-savvy, connected, urban, and educated millennials – will make up half of the global workforce by 2020. Hence, FM professionals are investing more in balancing the preferences of different generations, thereby, contributing to the market growth. 
  • Smart technology and artificial intelligence are also expected to provide the market for facility management solutions with significant growth potential. According to CBRE, there will be 25 billion connected things in use by 2020 up from 4.9 billion in 2015
  • It is predicted that intelligent buildings will be commonplace by 2020. Every asset or device within the building, such as lights, sensors, windows, HVAC units, doors, and CCTV, will have a unique identity and be fully integrated into a network. This trend requires huge planning and, therefore, solutions and support from FM providers.
  • Among the IoT applications, FM providers find a huge expansion scope. While for smart buildings, sensor-controlled HVAC and smart navigation, including emergency evacuation are used, however, for resource management, sensors on resources, like rooms, desks, and parking spaces, providing real-time data on space usage and availability are present.
  • Automobiles and transport also become an area of interest for FM providers as driverless cars bring auto traffic management and navigation, and sensors collect data on infrastructure alerting real-time issues and scheduling preventative maintenance- based on predictive analytics.
  • The total number of professional service robots (covering use in logistics, defense, medical, and field sectors) sold in 2018 rose by 61% to more than 271,000 units, up from roughly 168,000 in 2017. As sensor technologies open up new robot applications, the total number in facilities maintenance could be much larger.

Other Stats

How Pazo Helps Make Facility Management Better

Pazo helps maintain brand standards and consistency across all the multi-site facilities you operate by making maintenance teams more productive. Pazo empowers the deskless workforce to:

    •  Make operations efficient: When routine operations are carried out in the most efficient way, customer satisfaction comes naturally. It’s not easy to manually keep a tab on every employee and task being carried out in different areas in the facility, more so if you’re a multi-location manager. Technology has advanced quite a bit and now, working smarter has become easier. Using Pazo you can connect to all your team members instantly, get real-time data on the tasks being carried out across all your locations and raise a ticket and assign a turnaround time to ensure issues are resolved by the designated employees within the stipulated time
    • Increase asset life cycle: Save time and resources by digitizing your tracking processes. Have tasks assigned to the field workforce through easy and detailed checklists to rest assured that all critical assets are maintained in optimal condition? Having a preventive approach and inspecting equipment on a regular basis can help maintain them better. Software up-gradation, repairing equipment, re-installation of equipment, eliminating possible machinery defects, etc. comes under timely inspection. Inspections can save costs spent on managing damages and control. Assigning checklists to departments ensures that these important inspections are not missed out and also allows you to take corrective measures as fast as possible
  • Standardize operations & service delivery across locations: A successful facility consistently delivers excellent service to all its occupants. Service quality needs to be consistent, especially when you’re a multi-chain operator
  • Integrate with PMS solutions: Integrating PMS solution with work orders and routine operations, retrieving O&M manuals, floor plans and asset information have improved value to organizations of up to 45%
    • Integrate to IoT devices: Internet of Things is becoming a convenient asset in improving performance, efficiency, time, and cost savings in integrated facilities management services. When utilized the right way, IoT systems can reduce energy bills and provide insightful data to improve operational efficiency and provide a better tenant/employee experience. CBRE’s report has noted that 25 billion connected things will be in use by 2020 up from 4.9 billion in 2015
    • Manage Issues: Report issues and breakdowns with location and images with real-time insights, ensuring that the department resolves the issue in the shortest time to ensure customer satisfaction
  • Improve Communication: Ensure clear and effective communication between departments at the individual facility locations and the head office. Coordinate task assignment and completion, surveys, feedback and compliance across all locations you operate to ensure consistency in customer satisfaction and SOPs

 

Source: 

 

Want to see how PAZO can make your routine operations better? Talk to our Client Success Officer today

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The Impact Of The Deskless Workforce In The Future Of Businesses

Not everybody around the globe sits at a workstation completing a 9-5 job. In fact, 80% of the individuals consist of deskless workforce. As much as technology has advanced and improved businesses, deskless workers haven’t been able to reap the benefits.

Who Is The Deskless Workforce?

The 2.7 billion people across various industries from hospitality to facilities to healthcare, who are mobile when they work are the deskless workforce. The digital transformation has been on the rise all over the world and yet the no-desk workers have been neglected. Only $3 billion of the $300 billion business technology market is invested in deskless technology. Now is the time for more technologies to be customised to provide enough support to deskless employees to complete their job more efficiently. 

deskless-workforce

How To Make A Software Useful For The Deskless Workforce

As the workforce we’re catering to are unique, the perfect platform for them to have access to a deskless software are mobile devices like smartphones and tablets. As they spend a considerable amount of time out in their respective fields, an application where they can easily communicate and collaborate with their teams will not only make operations more efficient, but also create a positive work culture. PAZO has the fundamental features tailored for the deskless workforce. We aim to empower the field teams revolutionize their businesses.

Why Invest In The Non-Desk Workforce

Since 80% of the world’s workers are deskless, it only makes sense to invest in them. The key is not only to be able to provide an easy-to-use software, but only one that is a permanent solution. Deskless technology impacts every organization and employee internally. Enhanced productivity levels of employees increases their company’s profits. Furthermore, a positive employee experience leads to higher retention rates.

The deskless workforce will keep increasing as the days go by and the value of deskless software is indisputable and has a lot of potential to unleash! 

How PAZO Makes Operations Management Efficient and Consistent

With the help of PAZO, you will gain visibility and control over your daily business operations, across all your multi-location sites, when consistency plays a crucial part. Here’s how we help you with:

  • Communication: Ensure clear and effective communication between departments at individual sites and the head office. Coordinate task assignment and completion, surveys, feedback and compliance across all branches
  • Execution: Equip your staff with PAZO to have them work smarter and with more efficiency. Assign tasks, monitor completion times and increase accountability. 
  •  Insights: Get real-time insights on operations at every site, on a personalised dashboard to ensure visibility and consistency. Know how individual sites are performing and reduce issues and resolution times.

Here’s how different industries can leverage PAZO:

Hospitality

Customer delight is extremely important when it comes to the hospitality industry. Pazo helps you in:

  • Audits: Ensure that all departments operate up to mark as per the Food safety standards, with centralized checklists that can be monitored in one place, saving time and effort.
  • Consumption Metering: Real-time insights from restaurant outlets help you understand if resources are consumed efficiently and allow you to make the necessary changes needed in order to have the best results
  • Staff Grooming: Customer Delight begins at the front end. With the help of detailed checklists and the ability to attach photographs to the reports, uniformity among the staff at every restaurant outlet can be maintained effortlessly
  • Maintenance Request: Raise a ticket to the maintenance department, at the tap of a few buttons to ensure that everything is fixed in the shortest time possible and no customer is left with a poor experience
  • PCI Checks: PCI checks are crucial to reduce data breaches or other security problems when card payments are made. With PAZO you will be able to keep a track of compliances required by every restaurant you operate.
  • Food Safety Compliance Audit: Food Safety is the most important factor in restaurants. A quick, easy to understand checklist ensures that quality and safety is maintained in the kitchen at all times
  • SOP Adherence: Why rely on SOPs maintained on paper that gives no clear picture if they’re being adhered to on a daily basis? Maintain quality and consistency in every task carried out with the help of digital checklists and reports.
  • Housekeeping Operations: Easy to complete checklists, with image upload, to ensure that cleanliness is maintained throughout the hotel, all day long.
  • Security And Patrol: Unique QR codes can be assigned to locations for patrolling, to ensure accountability and maintain security all throughout the premises
  • Customer Feedback: Continue delivering customer satisfaction by improving operations with feedback provided by customers during their stay.

Retail

Maintain brand standards, boost sales and provide consistent customer satisfaction across all your retail outlets with PAZO helping you with:

  • Easy Communication: Task management and internal communication between teams at individual stores and the head office make operations more efficient and transparent. Synchronise task assignment and completion, surveys, feedback and compliance across all outlets
  • Store Audits And Compliances: Area Managers can now easily monitor store operations and ensure that there is consistency in brand standards and compliances. With a personalised dashboard, get consolidated data or routine operations including task completion efficiency, issue resolutions and reporting
  • VM Implementation: Easy checklists with photo uploads allow you to keep track of product placement and display, complete with the aesthetics and ambiance to ensure that customers have the best shopping experience in all your stores. 
  • Store Opening and Closing: Define routine operations run efficiently without any glitches with scheduled checklists, especially for store opening and closing. With tasks assigned to the right people at the right time, field managers can track execution standards and accountability.
  • Documents and Training: Maintain brand standards by training staff across all stores and having the resources and issues documented. With PAZO, documents in the form of images, videos, PDFs etc. can be uploaded and shared with the right users and departments.

Facility Management

Maintain brand standards and consistency across all the multi-site facilities you operate by making maintenance teams more productive. Use PAZO for:

  • Asset maintenance: Save time and resources by digitising your tracking processes. Have tasks assigned to the field workforce through easy and detailed checklists to rest assured that all critical assets are maintained in optimal condition.
  • Issue and Breakdown reporting: Report issues and breakdowns with location and images with real-time insights. Ensure that the department resolves the issue in the shortest time to ensure customer satisfaction. Tenants in the facilities can also raise issues to the management team with ease.
  • Workshift management: Manage tasks assigned to departments and individual users by setting up work shift schedules. Track and optimise work  hours, task completion and handle unexpected changes easily, with PAZO.
  • Communication: Streamline internal communication between teams at individual sites and the head office. Send messages in group or private conversations, keep everyone informed and ensure tasks are completed and issues are resolved. 
  • Helpdesk Management: Collaborate with departments or interact with individual employees to categorize, assign and resolve issues faster and more effectively. 
  • Compliances: Monitor facility operations and ensure that there is consistency in brand standards and compliances. With a personalised dashboard, get consolidated data or routine operations including task completion efficiency, issue resolutions and reporting
  • MIS Reports: Get advanced reports on tasks completed, facility performance, issues raised and resolved etc. to evaluate routine activities or issues raised, make decisions, and track progress.

Want to see how PAZO can make your routine operations better? Talk to our Client Success Officer today

Statistics Source: http://desklessworkforce2018.com/