Category: Checklists

Use PAZO resources free for 2 months to help your business navigate COVID-19

At the time of writing this article, there are over 294,110 confirmed cases of COVID-19 across the world as per the World Health Organization (WHO). As the Coronavirus pandemic escalates day by day, PAZO’s top priority is to keep their customers and employees safe and prevent the spread of the virus.

The below-mentioned checklist is for PAZO customers which they can find in the Pazo checklist templates and can implement them in no time. 

Coronavirus Preparedness Checklist:

Here is the Coronavirus Preparedness Checklist which you can put into immediate use:-

 

S. No	Questionnaire	Check	Action
	For Management - One Time Checklist
1	Emergency communication plan developed for distributing timely and accurate information to your employees ?	Yes / No
2	Are all employees equipped with disinfectants, sanitizers, gloves and other protective equipment, particularly for those who engage directly with customers ?	Yes / No
3	Soap and paper hand towels are available in sufficient quantities next to all sinks (both in toilets and next to all hand wash sinks)	Yes / No
4	The procedure to check and refill the supplies is established and working.	Yes / No
5	There are no-touch bins to dispose of tissues used by employees in restrooms.	Yes / No
6	As a precautionary measure are you promoting the use of video conferences for meetings?	Yes / No
7	Are the employees getting encouraged to mark their attendance online instead of using biometric systems?	Yes / No
8	Are the employees suffering from cold, cough or fever being consulted by the doctor?	Yes / No
9	Are there any spaces that can be used to seclude sick people if needed?	Yes / No
10	Have you stuck signages/posters on the walls that encourage staying home when sick, cough and sneeze etiquette and hand hygiene at the entrance to your workplace and in other workplace areas where the employees are likely to be seen?	Yes / No
11	Has the FM team established priorities for continuing FM functions throughout the COVID-19 pandemic ?	Yes / No
12	All employees,staff members, have been informed and trained on the COVID-19 precautions?	Yes / No
13	Do you have contact details of emergency services like Fire, Police, and Emergency Medical Services as there will be a delay in such services ?	Yes / No

S. No	Questionnaire	Check	Action
	Maintenance of facilities | One Time :
1	Building closures and/or access restrictions details have been passed to the occupants ?	Yes / No
2	Are colleagues, visitors, vendors entering the premises getting their temperature checked ?	Yes / No
3	Is there a routine cleaning happening at all frequently touched surfaces in the workplace, such as workstations, countertops, and door knobs ?	Yes / No
4	Have you reviewed your HVAC system, its major components, as well as air and water distribution ?	Yes / No
5	Have you taken security measures to protect critical assets that are in short supply ?	Yes / No

S. No	Questionnaire	Check	Action
	Daily maintenance checklist :
1	Cleaned Light Switches?	Yes / No
2	Cleaned Elevator buttons?	Yes / No
3	Cleaned Chair arms ?	Yes / No
4	Cleaned Cabinet and file drawer knobs/handles?	Yes / No
5	Cleaned Door knobs/handles ?	Yes / No
6	Cleaned Handrails?	Yes / No
7	Cleaned Sinks and Faucets ?	Yes / No
8	Cleaned Food items/Drinks Vending machines ?	Yes / No
9	Cleaned Window Sills ?	Yes / No
10	Cleaned Counter tops?	Yes / No

Protect yourself and others by doing the following:

Follow these Do’s and Don’ts – by Ministry of Health & Family Welfare (Government of India) – Official Poster

• Wash your hands frequently
• Avoid touching your eyes, nose, and mouth.
• Don’t get close to anyone who has cold or flu-like symptoms.
• Clean frequently touched objects and surfaces.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Notify your work if your schedule needs to change

Communicate with your team, ask for their opinions, create Pols, ask for feedback on how well the situation is being handled.

Before spreading awareness, let’s educate ourselves because spreading the right information is as important as protecting ourselves. 

Use PAZO resources free for 2 months to help your business navigate COVID-19

Starting a restaurant business doesn’t ensure how successful it will be based on mere luck. Everything boils down to how consistent and efficient the restaurant is in providing customer satisfaction. Ineffective operations management causes almost 60% of restaurants to close down within the 1st year of opening. 

Whether you manage a single restaurant or several units, the multiple routine operations carried out need to have a system in place to take care of the day-to-day tasks and ensure that long-term operations function smoothly i.e Restaurant SOP. 

Restaurant management checklists are simple and are quite powerful in transforming how your restaurant operates. Restaurant checklists help your staff focus on operations more efficiently, ultimately allowing you to:

• Drive compliance with internal standards
• Streamline daily tasks and processes
• Cut labor costs

Restaurant Management Checklist: Decoded

The restaurant management checklist can be divided into 6 parts based on the different operational aspects to be looked into on a daily basis:

1. Manager’s Duties Checklists: This includes manager duties during restaurant opening and closing, rush hour and shift changes. Some of the tasks included in the manager’s checklists are:

• Manager’s Opening Checklist
• Open the cash register and add the opening cash
• Check inventory
• Project the sales for the day
• Check restrooms
• Shift Change Checklist
• Hand over all the necessary information to the next manager starting the shift
• Manager’s Closing Checklist
• Count the register
• Check if staff are following the designated checklists
• Check the detailed sales report for the day
• Record the tips and allocate them to the appropriate employee
• Check the stock utilized and available stock

2. Side Work Checklist: These set of checklists include tasks to be performed by the staff when the work hours are slow or when the restaurant closes for preparing for the next shift. Some of the common tasks involved are:

• Front of the Restaurant Checklist
• Clean the cutlery and arrange tables
• Fold the napkins
• Check if menus are on all the tables
• Change the flowers to fresh ones, if they’re being used as decoration
• Back of the Restaurant Checklist
• Sharpen all the knives and refill all stations
• Check the refrigerator temperatures 
• Organise the fridge and storage rooms
• Refill the spices and check the levels of critical food items in the inventory

 3. Kitchen Prep Work and Cleaning Checklist: These checklists are important in order to make sure hygiene is maintained, the dishes keep coming out without any delay. Some of the tasks that go into these checklists are:

• Kitchen Prep Work
• Clean and chop the vegetables
• Prepare all the sauces in advance
• Marinate the fish and meat
• Keep the broth prepared
• Cleaning Checklist
• Clean all the stations and chopping area
• Keep all extra food away
• Have all the knives and utensils in the appropriate places

4. Server’s Checklist: These checklists include duties to be performed by the servers before the service begins, during shift change and while closing the restaurant. Some of them are:

• Opening Checklist
• Ensure that the floor is clean and dry
• Have all the tables clean with fresh table cloths and napkins
• Place menu on every table
• Shift Change Checklist
• Inform important happening of the day to new servers coming in for the next shift
• Closing Checklist
• Add notes for servers in the opening shift

5. Bartender’s Checklist: This checklist is a must for restaurants with an in-house bar and includes duties of the bartender at different times of the day like:

• Bartender Checklist
• Check total sales for the day
• Record number of bottles taken from the stock
• Damages to the bottles
• Checking stock available for the next day

6. Marketing Checklist: this checklist is important as it focuses on tasks related to marketing happening within the restaurant. Some of the tasks they focus on are:

•  In-house Marketing Checklist
• Monitor comments on social media
• Check restaurant reviews
• Post photos of dishes and the ambiance
• Research new vendors, equipment, products, services etc.

Consistency and service quality can be easily maintained by automating routine operation checklists. In fact, Hartford Business has stated that maintaining checklists, especially for recurring tasks, is the most effective method to track operational efficiency. 

Having daily checklists for the different roles and departments ensure that your restaurant is efficient, up-to-date and organized. It also makes it easier for staff to plan their day and even train new employees by easily referring to the checklists assigned to them.

PAZO Solutions For Operational Efficiency And Customer Satisfaction

a. Front Office Task Lists & Audits

Ensure that no tasks are missed during the day with checklists scheduled at designated intervals to be submitted by the assigned staff on duty

b. SOP Adherence

Why rely on SOPs maintained on paper that gives no clear picture if they’re being adhered to on a daily basis? Maintain quality and consistency in every task carried out with the help of digital checklists and reports.

c. Housekeeping Operations

Easy to complete checklists, with image upload, to ensure that cleanliness is maintained throughout the hotel, all day long.

d. Security And Patrol

Unique QR codes can be assigned to locations for patrolling, to ensure accountability and maintain security all throughout the premises

e. Customer Feedback

Continue delivering customer satisfaction by improving operations with feedback provided by customers during their stay.

f. Strategize Critical Assets, Operate Effectively

With a detailed analytics dashboard, keep a track of performance, customer feedback, issues raised and resolved, etc in order to improve operations.

Running a hotel efficiently requires constant efforts to provide the best customer experience while ensuring that the employees are happy as well. Don’t be swamped with pages of written reports, missed checklists, and continuous follow-ups to have tasks completed on time. With PAZO, you can now digitize your daily operations at every hotel while ensuring there is no compromise on brand standards, quality, efficiency, productivity, and customer satisfaction.

Also Read:

Food Court Checklist 

Service Corridors Checklist

Here’s a quick sample of pre-opening checklist head-cashiers can follow before starting the store transactions for the day.

Opening procedures checklist

S.no	Checklist	Check	Action
1	Day Opening Process adhered to by cashiers?	Yes / No
2	Cashiers following grooming standards?	Yes / No
3	Picture of Cashier	Image Upload
4	Cash till cleaned and without any merchandise, hanger or unwanted material?	Yes / No
5	Picture of Cash Till	Image Upload
6	Q managers in Place- Airport queue is in Process	Yes / No
7	Take relevant picture	Image Upload
8	Hard Tag detachers locked and Sealed	Yes / No
9	Picture of sealed detacher	Image Upload
10	Alteration desk and one Tailor should be present 10 mins before store opening	Yes / No
11	Float Cash and other stationary kit is ready to handover to Cashiers	Yes / No
12	Staff purchase slip and register checked for the previous day	Yes / No
13	Two random counter check of cashiers	Yes / No
14	Head-cashier’s name	Enter Name
15	Head-cashier's mobile number	Enter Mobile Number

 

This generic cashier pre-opening checklist can be scheduled to recur based on store-opening timings and the manager can customise it by adding more questions or modifying the existing ones according to your brand standards, processes and conditions.

Here are a few other checklists you will find useful:

MERCHANDISING CHECKLIST FOR RETAILERS

EMERGENCY PREPAREDNESS CHECKLIST

HOUSEKEEPING INSPECTION CHECKLIST

As a retailer, having well-arranged store outlets make it easier for both customers and the store teams. Visual merchandising has many levels of displaying and placing the right items at the right place. 

Retail store inspection checklist

Use this sample checklist to take your visual merchandising to the next level, without missing out on important steps:

S.no	Checklist	Check	Action
STORE EXTERIOR
1	Is signage clearly visible to passing pedestrians and traffic?	Yes / No
2	Are store hours up to date and visible?	Yes / No
3	Do window displays feature the latest campaign?	Yes / No
4	Are the windows in good condition and clean?	Yes / No
5	Are the windows well lit with product highlighted after closing hours?	Yes / No
6	Is the signage current and in good condition?	Yes / No
7	Is the signage/exterior clean?	Yes / No
8	Is external building clean and well lit?	Yes / No
9	Is the parking clearly marked?	Yes / No
STORE LAYOUT
1	Is the latest campaign setup near the front of the store?	Yes / No
2	Are all aisles clutter-free?	Yes / No
3	Does the store layout aid customer traffic flow?	Yes / No
4	Is the store well lit?	Yes / No
5	Is the lighting positioned for maximum impact?	Yes / No
6	Is the product easily accessible?	Yes / No
7	Is product signage clearly visible and in good condition?	Yes / No
8	Are wall displays effectively utilized?	Yes / No
9	Are hotspots used strategically for high-margin impulse SKUs?	Yes / No
10	Do staff at the main counter have a good view of the store at all times?	Yes / No
11	Is the main counter clutter-free?	Yes / No
12	Are potential blind spots identified and managed?	Yes / No
13	Are all print collateral readily available for customers to take?	Yes / No
14	Are all fixtures and surfaces clean and well maintained?	Yes / No
15	Has the layout been updated at least once in the last year?	Yes / No
SHELVES
1	Are shelves fully stocked and not cluttered?	Yes / No
2	Are there any product holes in displays?	Yes / No
3	Is the product easily found in the appropriate area?	Yes / No
4	Is the product easily found in the appropriate area?	Yes / No
5	Were correct planograms used for the location and category?	Yes / No
6	Is the number of “facings” appropriate to allow an optimum number of different SKUs?	Yes / No
7	Are all products “fronted” correctly?	Yes / No
8	Are all products priced correctly?	Yes / No
9	Are signage and shelf wobblers used effectively and in good condition?	Yes / No
10	Are heavy or bulky items stored on lower shelves for safety?	Yes / No
11	Is product restocked completely at regular intervals?	Yes / No
IN-STORE PROMOTIONS
1	Can displays be understood in 5 seconds or less?	Yes / No
2	Is there a clear call to action in the signage?	Yes / No
3	Are promotions current and consistent with company directives?	Yes / No
4	Are all displays in “like new” condition?	Yes / No
5	Are bulk floor displays positioned correctly and safely?	Yes / No
6	Are stand-alone displays maintained and re-stocked daily?	Yes / No
7	Are the “specials” baskets displaying prices clearly and positioned in hot spot zones?	Yes / No
STAFF
1	Does the staff look professional and are easily identified?	Yes / No
2	Have the staff received adequate product training?	Yes / No
3	All staff have good customer service and selling skills?	Yes / No
4	All staff know and have been assigned daily housekeeping responsibilities?	Yes / No
5	All staff understands the industry and customer needs?	Yes / No
6	Does staff demonstrate product knowledge when asked?	Yes / No

More ways to improve your visual merchandising standards and boost sales:

HOW VISUAL MERCHANDISING IS DRIVING THE RETAIL INDUSTRY

RETAIL STORE OPERATIONS: IMPROVING EFFICIENCY

The hotel duty manager checklist is a quick and easy way to make sure that everything and everyone in the hotel are in top condition.

Hotel duty manager checklist

S.no	Checklist	Check	Action
STAFF
1	Security guard on duty well-trained	Yes / No
2	All employees hygienic and well-groomed	Yes / No
3	All employees in proper uniform	Yes / No
4	All employees wearing name tags	Yes / No
5	All employees aware of emergency procedures	Yes / No
6	All employees trained in process, rules and regulations	Yes / No
HOTEL ENTRANCE
1	Entry and Exit gates and front porch clean	Yes / No
2	Hotel Entrance clean	Yes / No
3	All signages clean	Yes / No
4	All lights in the premises in place and working	Yes / No
5	Lobby entrance clean	Yes / No
6	CCTV cameras clear and in good working condition	Yes / No
LOBBY
1	Clean glass doors and windows	Yes / No
2	Clean planters	Yes / No
3	Public toilets clean and sanitized	Yes / No
4	Public toilets - tissues and hand papers in place	Yes / No
5	Reception counter clean and clutter free	Yes / No
6	Proper signage clear and visible	Yes / No
RESTAURANT
1	Entrance clean and unobstructed	Yes / No
2	Glass doors and windows smudge free	Yes / No
3	Floors, hallways, ceilings clean and damage free	Yes / No
4	Chairs and tables all set	Yes / No
5	Clean utensils	Yes / No
6	Public toilets clean and sanitized	Yes / No
7	Public toilets - tissues and hand papers in place	Yes / No
8	Food tags in place	Yes / No
9	Food replenishment done at regular interval	Yes / No
MAIN KITCHEN
1	Kitchen facilities clean	Yes / No
2	Staff well groomed, hygienic and in proper uniform	Yes / No
SWIMMING POOL
1	Glass door to pool smudge free and clean	Yes / No
2	Swimming pools has clean water	Yes / No
3	Pool deck clean	Yes / No
4	Towels are available	Yes / No
5	Public toilets clean and sanitized	Yes / No
6	Public toilets - tissues and hand papers in place	Yes / No
7	Public showers clean and sanitized	Yes / No
8	Public showers' toiletries available	Yes / No
SPA
1	Appealing ambiance	Yes / No
2	Rooms have a relaxing scent	Yes / No
3	Clean facilities	Yes / No
GUEST'S LIFT
1	Clean floor	Yes / No
2	Smudge-free mirror and glass	Yes / No
GUEST ROOMS		Yes / No
1	Doors working properly	Yes / No
2	Light switches works	Yes / No
3	Window glass clean and damage free	Yes / No
4	Drapes straight and working properly	Yes / No
5	Controls for air conditioning/heat work properly	Yes / No
6	Air conditioning filter clean	Yes / No
7	Lampshades clean and straight	Yes / No
8	Beds correctly made	Yes / No
9	Fluffed/even pillows	Yes / No
10	Bedspreads straight	Yes / No
11	Mattress firm	Yes / No
12	Bedspread free of rips and stains	Yes / No
13	Upholstery clean and in good condition	Yes / No
14	Furniture free from scratches or stains	Yes / No
15	Walls clean and free of cobwebs	Yes / No
16	Walls free from scratches and nicks	Yes / No
17	Luggage racks in good condition	Yes / No
18	Pictures and Mirrors straight	Yes / No
19	Telephone working	Yes / No
20	Clean ashtrays	Yes / No
21	Furniture drawers slide out easily	Yes / No
PARKING
1	All cars parked properly	Yes / No
2	Parking area clean	Yes / No
3	All trash bins clean and in place	Yes / No
4	Garbage segregated and collected	Yes / No
STAFF FACILITIES
1	Staff entrance clean	Yes / No
2	Staff washrooms clean	Yes / No
3	Staff locker room clean	Yes / No
4	Employee biometrics and time logs in proper working condition	Yes / No

This generic hotel walk-through checklist can be scheduled to recur based on shift timings and the manager can customise it by adding more questions or modifying the existing ones according to your brand standards, processes and conditions.

Service quality is the life of the hotel, when it comes to customer satisfaction.

Here are a few other checklists you will find useful:

EMERGENCY PREPAREDNESS CHECKLIST

HOUSEKEEPING INSPECTION CHECKLIST

TRASH ENCLOSURES CHECKLIST

Building Exteriors Inspection Checklist will provide you all the required tasks which should be completed on an everyday basis at the right and scheduled time.

The ‘Yes’  or ‘No’ option can be recorded and analyzed for any of the below checklist questions for Facility team workers or any facility management team which represents all the immediate and necessary tasks required to follow-up or you can take any required action to assign priority tasks.

This Building Exteriors Inspection Checklist non-exhaustive and non-mandatory in nature. The facility management supervisor or the management staff who take care of the facility operations at the workplace can make the necessary customization’s like adding more questions or removing/modifying the existing questions that suit the company work processes and conditions.

Building inspection checklist pdf

Here, you can check out a few sample questions for the Inspection Checklist.

 

S.no	Checklist	Check	Action
1	Is there graffiti on the building exterior?	Yes / No
2	Is there grass growing in roof gutters or the other gutter damage?	Yes / No
3	Are there cracks or damage on building walls or building wall joints?	Yes / No
4	Is there graffiti on bullet holes, broken window or doors or other damage to storefronts?	Yes / No
5	Are there fingerprints on windows or doors?	Yes / No
6	Is tenant signage in good condition?	Yes / No
7	Are tenant banners and advertising appropriate and in good condition?	Yes / No
8	Is lighting above tenant space?	Yes / No
9	Are overhangs damaged(dry rot, broken conduit, lighting, sprinklers?	Yes / No
10	Are fire sprinklers damaged or have parts missing?	Yes / No
11	Are there cobwebs?	Yes / No

 

Here, we have attached the Inspection Checklist which we render to our clients for their routine offices/malls or stores/apartments Facility inspections and other related tasks. The Checklist is comprehensive and it thoroughly ensures that no SOP or any other task procedures are being missed.

You can utilize this as good training material to make the workers accountable for every operation in the organization. This will help the facility managers or supervisors to understand and examine the scheduled tasks of the employees.

We hope this Building Exteriors Inspection Checklist gives you a detailed approach to how the facility related operations have to be done in your organization.

Get More Checklists: