Sodexo Case Study


Man-Hours saved per site per day


Increase in operational efficiency


saved per site per day


Decrease in breakdown costs
Sodexo logo


Facility Management


Issy-les-Moulineaux, France

Company Size

Presence in 55+ Countries, 420K+ employees

Use Cases
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Checklist compliance and automation
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Enabling operational transparency
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Enhancing audit preparedness
Main Challenges
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Unverified compliance
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Disconnected teams
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Laborious record retrieval

Founded in 1966, Sodexo is one of the world's largest multinational corporations, with 420,000 employees that represent 130 nationalities and are present on 34,000 sites in 55 countries. Sodexo's vast scale exemplifies its commitment to diversity and the ability to deliver a broad range of food services and facility management capabilities to clients globally.

Sodexo, celebrated for its outstanding service quality and work ethic, consistently seeks ways to elevate their operational effectiveness. Their dedication to maintaining the highest standards of cleanliness in client facilities led them to enhance their quality control processes. The focus was on further optimizing the efficiency of completing quality control checklists, a key component in their commitment to excellence. Recognizing an opportunity to advance their operational protocols, Sodexo explored innovative solutions to augment their already robust maintenance schedules. This strategic move reinforced their dedication to delivering unparalleled service, ensuring every task is executed with precision and on schedule.

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Our search for a technological solution aimed at instilling stringent discipline within our operational framework across all sites led us to Pazo. It’s the perfect fit!”

 Operational Excellence Lead,


Aimed to enhance assurance in compliance authenticity.
Requirement for continuous human supervision to upkeep operational efficiency.
Reliance of security, engineering, and housekeeping teams on pen-and-paper checklists.
Impedance to communication due to over-dependence on Whatsapp, Emails and calls.
Laborious record retrieval hindered the communication of the real problem.
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Life has become easy as work is very well divided and processes can be tracked easily from Head Office leading to great visibility and confidence.”

Account Director,

The Pazo Solution

Seamless Checklist Integration and Immediate Action
In just 48 hours, PAZO was seamlessly integrated, revolutionizing checklist compliance by ensuring tasks are executed by the designated personnel, at the correct location and time. This swift implementation was further bolstered by real-time alerts facilitated through strategically positioned QR codes.
A Leap into Digital Efficiency
Transitioning from traditional paper checklists to PAZO's digital platform catalyzed a significant shift towards enhanced operational discipline and a comprehensive review process. This digital leap meant moving away from sporadic sampling to regular, detailed evaluations of all procedures.
Boosting Responsibility and Precision
PAZO's detailed escalation matrix and its capability for frequent, precise procedure reviews have fortified accountability. This structure guarantees that any tasks not carried out receive immediate attention, thereby smoothing out operational wrinkles efficiently.
Clear Visibility and Centralized Control
With the introduction of visual confirmation features and a unified monitoring dashboard, PAZO has unlocked unparalleled transparency and governance over campus-wide operations, ensuring every task is under constant, vigilant oversight.


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Saved 40 man-hours daily per site, boosting productivity.
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Enhanced operational efficiency by 10%, optimizing workflow.
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Achieved $1,000 in daily savings for each site, enhancing profitability.
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Reduced breakdown costs by 20%, improving equipment reliability.
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Increased audit scores by 5%, showcasing better compliance and standards.
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