A wave of digital technology, designed to make retail leaner and smarter, is shaping a new environment for the industry that bears little resemblance to the shop floors of the past. So how will these all sorts of technologies impact operational excellence in retails? The answer lies in the inverse of the question, as only organizations with a sufficiently high level of operational excellence will gain any benefit from this next stage of retail evolution.
This high-level of required excellence can only be accomplished via an incremental and maturity-based approach to operational excellence as well as the best fundamental people engagement practices. All these factors directly or indirectly affect the retail industry and in this blog, we will see how the retail industry is fighting disruption with operational excellence.
Operational excellence should not be confused with operational improvement or operational innovation. Those terms refer to achieving high performance via existing modes of operation: ensuring that work is done as it ought to be to reduce errors, costs, and delays but without fundamentally changing how that particular work gets accomplished. Operational excellence means coming up with better and new ways of developing products, filling orders, and providing customer service, or doing any other activity that an organization performs.
- Don’t Forget Visual Merchandising:
Operational excellence in the retail industry can be improved and optimized by visual merchandising as well. Try to create attractive displays of your products and set a tone along with a sense of expectation. To be honest, sometimes, you aren’t just selling a product – you’re selling an experience and with better operational excellence, you can generate a pleasing display of merchandise which will send a message to the would-be buyer, and so does a sloppy, unkempt table.
Even the height at which items are placed can make a big difference. Some retail professionals use a retail planogram, a type of diagram, to detail the placement of items in a retail store.
- Implement Automation:
Another indisputable way to improve operational excellence is automation! Time spent on tedious tasks is the time that could have been better spent on higher impact areas of your retail operations. What you can do is select a perfect web-app or a mobile app for your needs which will assist you to achieve better operational excellence. Like- go for an application that has automation in it so that you won’t have to do repetitive tasks; again and again!
Now, with these more time-consuming, repetitive tasks automated, you’ll be more efficient and better able to devote time to other areas of your business. Apart from all these aforementioned methods, you can talk with an organization who are into simplifying retail industry operations. PAZO can assist you in unraveling all retail-related functions and operations by digitizing the manual paper-based checklists. Schedule and automate daily, weekly and monthly checklists as per the organizational needs.
If you wish to know more, please click here: PAZO Retail Management Software.
- Aesthetics Improves Excellence:
In the retail industry, one of the most pivotal things is aesthetics because you want to sell your products and it can be achieved via grabbing their attention via colors, designs, and proper execution. Many established brands and new names are trying their luck in retail marketing and companies are trying their best to capture the attention of potential clients and increase their sales. Provide perfect visual delight to your customers and convince them to at least check your store and products once. Retail stores are spending a good amount of money on aesthetics; the better you project yourself the more desired attention you will get in return!
When you have everything in place you are directly improving your operational excellence. Your prospects and customers will start noticing that your store is well-maintained and they’ll show more interest in your store and products. Achieve better operational excellence because the concept of beauty and aesthetic sense is not only restricted to the display window, but the whole store must be designed and organized in such a way that it meets the customers’ expectations and motivates them to explore more and find suitable products for themselves ending in sales.
- Provide Better Training:
Try to have an online repository (maybe in your retail mobile app or a web app) where you can upload all training documents and videos! The motive here is to get trained better and be ready for any retail related circumstances. When employees receive retail training, they develop skills that boost the sales of the business and this leads to increased revenue. Training and development are the indispensable tools that are critically essential for retail business. The intention of training is always to ensure that employees achieve the business goals of an organization and to achieve operational excellence.
If you’re somehow giving proper training to your staff you’re directly improving your operational activities. No matter how skilled and experienced a salesperson is, if they have no adequate knowledge of the products and service that they are bringing into the market, they will not be successful at selling. Good training impacts positively on your operations and it is directly reflected on your ROI and sales…
- Proper Communications:
Internal communication is important no matter what business you’re in, but it’s especially so in retail, where the way you communicate with your employees is likely to be reflected in how they interact with your customers! Of course, internal communication in retail is difficult, but it’s so important! This is not an uncommon problem in retail; maybe you’ve even experienced it yourself.
Pazo Retail Store Management helps you to set the tone for the best shopping experience for your customers by monitoring:
- Products display & placements
- Store atmosphere and Ambience
- Digital Signages
- Store Space Management
- Other exterior or interior designs, etc.
- Communication between the stores
- Store opening and closing checklist
- Virtual tour of the stores
- Easy Visual Merchandising Implementation, etc.
All types of Visual Merchandising work can be executed through centralized communications solution with Pazo which allows retailers to communicate with each store, and if necessary, each employee within the store. Keep a track of images of all your store’s displays, lighting, floor plans, product shelves, and digital signage boards, etc. in one dashboard. With PAZO, you can check your store interiors and exteriors to ensure the customers can easily view the hotspots and merchandise.
PAZO can assist you in achieving better communications via mobile application or web-app. You can easily send messages across all departments in the retail sector and get notified when proper actions are taken on the same. Also, PAZO can help you solve myriads of real-time issues with the help of its Communication feature.