Store Performance Review Checklist

Evaluating Store Health, Execution & Business Outcomes

Regular store performance reviews help identify operational gaps, sales issues, and execution challenges. Without structured reviews, underperformance may go unnoticed, impacting revenue, customer experience, and brand consistency.

The Store Performance Review Checklist helps assess overall store performance across sales, operations, staff productivity, customer experience, and compliance.

Store Performance Review Checklist

Sales & Revenue Performance Impact

1. Is the store meeting daily and monthly sales targets?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
2. Is average transaction value within expected range?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
3. Is conversion rate tracked and reviewed regularly?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
4. Are promotions contributing positively to sales?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
5. Are sales trends analysed for improvement opportunities?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________

Inventory & Availability Impact

1. Are stock levels maintained as per plan?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
2. Are stockouts minimised for fast-moving items?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
3. Is inventory accuracy maintained between system and physical stock?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
4. Are slow-moving or non-performing SKUs identified?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
5. Are replenishment and stock movements reviewed regularly?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________

Staff Productivity & Compliance Impact

1. Are staff schedules aligned with store footfall?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
2. Are staff roles and responsibilities clearly defined?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
3. Is staff attendance and punctuality within standards?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
4. Are training and skill gaps identified?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
5. Is staff performance reviewed and feedback provided?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________

Customer Experience Impact

1. Is overall customer feedback positive?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
2. Are customer complaints within acceptable limits?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
3. Is service quality consistent across shifts?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
4. Are queue times managed effectively?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
5. Is store ambience aligned with brand standards?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________

Operational & Compliance Impact

1. Are daily operational checklists completed consistently?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
2. Are safety, hygiene, and maintenance standards met?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
3. Are audit findings addressed promptly?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
4. Are SOPs followed across store operations?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________
5. Is overall store performance reviewed by management regularly?
   ☐ Yes
   ☐ No
   If No, Reason: ____________________________________________________________

Benefits of Store Performance Review Checklist

1. Provides clear visibility into overall store performance
2. Helps identify operational gaps and improvement areas early
3. Supports data-driven decision-making
4. Improves accountability across store teams

How Pazo Helps with Store Performance Review Checklist

1. Digitises store performance review checklists
2. Centralises performance data across stores
3. Tracks task completion, compliance, and KPIs in real time
4. Highlights performance gaps and recurring issues
5. Captures review findings and corrective actions