Pricing

There are five types of users under your paid Pazo plan:

1. Super Admin: As a super admin, the user can create, edit and view checklists and processes of all the sites assigned
2. Site Admin: Site admins can create, edit and view checklists and processes of the site assigned to them
3. Viewer: Viewers can view all the checklists and issues submitted by other users based on the site and department access provided
4. Field User: Field users can submit the checklists and raise issues based on the site and department access provided
5. Issue Requester: Issuers can raise issues and view the status of the issues they have raised

All users/administrators/supervisors are considered users and will be counted in your total user number.

We respect your 15-day free trial period. For example, if you upgrade 15 days before your trial expires you won’t start paying for 15 days.

Monthly Billing:

On a monthly plan, we will usually generate your Tax Invoice/Statement on the first day of every month.

Annual Billing:

On an annual plan, you will be charged immediately up-front for the year on the day you upgrade. Any additional fees incurred (e.g. additional users, SMS) will be charged at the end of the month (at the monthly rate of your chosen plan).

When the number of users using Pazo changes, you get charged on a pro-rata basis. If you add new users, based on your billing cycle, per-user charges will be calculated on proration. The same applied to reinstated users.

When you remove users from your Pazo plan, credits for the unused licenses of the old plan will be adjusted in your next invoice.

If you are on a Monthly plan then you can change your plan at any time without any additional charges. All you need to do is to select your new plan in your accounts’ billing settings. The plan change will take effect from the first of the current month. We will bill you on the new plan in the next billing run, at the end of the month. And you will see this change reflected in your next Tax Invoice/Statement. Like most services, we are subject to jurisdictional taxes, so depending on location these will be applied to monthly usage costs.

If you are on an Annual plan and you change it during a billing cycle, you will be charged on a pro-rata basis in your next invoice. For example, If your subscription is billed on the first of the month changes to a more expensive plan, you receive a credit for the unused portion of the old plan and are billed for only the remainder of the month for the new plan.

If you cancel your monthly plan, you’ll pay for your current plan until the end of the monthly billing period. If you’d like to retain access to your plan benefits for the full month, we recommend you cancel your subscription at the end of the month.

If you are on an annual plan, you can cancel your plan before your 12 months expires, however, there are no refunds in this instance.

The currency is determined by the business account’s country selected during signup.