Many business operations manager used to spend a significant portion of their day assigning tasks and following upon them. Maintaining months of paper forms took up a lot of physical space. Also, Issues were difficult to track over emails, phone calls, and text messages.
An important responsibility of a operation manager is to assess the performance of the field users and report results to other departments or executives.
All this has been a challenging and time consuming manual operation. Even for Madesha who has been working as a Facility Manager at Sodexo for the last 6 years, with a total experience of around 15 years in the Facility Industry.
Madesha wanted a solution that would help the company to track operational performance over time; making current processes less manually driven.
After the implementation of Pazo, the communication and coordination between the teams have been transparent. – the necessity to call, email, or text for a particular issue has been reduced.
All the work assignments for a facility can either be automated or automatically sent to the manager to assign it to their teams.
As Madesha Says, “We’re able to keep track of the data over time and make adjustments as needed. The ability to see automatically generated and customized reports meant that I could choose whether I wanted to see things at a micro level or a macro one, or both of them together.
The checklist has been digitized through which the total operational efficiency has increased. We have set daily checklists and set cut off times so that the users fill it out on time every day and with submission, we will also be able to track the date and time stamp. Automatic reminders will follow up with us when they are late and ensure compliance.
When issues in business operations happen, we can act quickly now and we will have a document of everything because of the usage of Pazo. Also, the Forms can now be submitted with important details, photos, and other critical information to give necessary departments a complete picture of what happened.”
With Pazo, now reports are generated in realtime and this makes it easy for them to analyze. PAZO changing the way businesses carry out their operations, making it easy for operation managers to quickly and effectively manage their daily tasks.