It’s Time We Take The Deskless Workforce Seriously

Pazo Insights

It’s Time We Take The Deskless Workforce Seriously

Behind every successful industry,  are numerous deskless workforce that drive the operations forward.  Not everybody around the globe sits at a workstation completing a 9-5 job.

The vast majority of working individuals fit into this category which in fact is, as per official figures, about 80% of the total workforce!

These deskless workers work in  varied environments unlike fixed desk workers who generally have a fixed schedule and clear understanding of the standard operating procedures that they are required to do. And that’s why fixed standard operating procedure checklists alone don’t help then get the job done.

Anyone working with deskless workers would know that they have their own frustrations that prevent them to fully engage in their work and official figures convey the same story.  Research shows that in the US, only 56% of the deskless workers feel connected and engaged to their work. The number could be much higher depending on where you come from but it’s more or less the same scenario.

What constitues a Deskless Workforce?

There are 2.7 billion people across various industries from hospitality to facilities to healthcare who work on their feet. They do not have a fixed desk to work and may frequently be on the move inside workplace premises or between different geographical locations.

“The mobile workers (a.k.a the deskless workforce) make up most of the industries’ workforce and it’s high time to provide them with digital support to improve how businesses grow”

says Hasan Ali Kanba, Co-founder of Pazo. “Although the business technology market is a $300 billion one,  deskless tech solutions are not given as much importance.

And that’s one of the reasons why In Spite of their huge growing numbers, they face the most unique challenges. Official figures show that only $3 billion of the $300 billion business technology market is invested in deskless technology A direct consequence to this is that organizations still face a disconnect in optimizing their routine operations even though there has been quite a lot of advancement in digital transformation across all the industries. With so much advancement in technology, now is the time for more innovative solutions tailored to provide enough support to deskless employees to complete their daily tasks more efficiently.

A good start to this could be a task management tool tailored for the deskless workers. Due to the nature of their roles, it would be really helpful for the deskless workers to have the task management software on their mobile devices. Even more so because they are usually disconnected from the rest of the teams at the head-office level. By giving them access to an application where they can easily communicate and collaborate with their teams will not only make operations more efficient but also create a positive work culture.

“PAZO is a task management tool that has the fundamental features tailored for the deskless workforce. We aim to empower the field teams to revolutionize their businesses,”

says Sharjeel, Co-founder and CTO of Pazo.

As 80% of the entire world’s workforce are those who are actively on the move, it only makes sense to invest in them. Their numbers  will only keep increasing as the days go by and the value of deskless software has indisputable potential that today is mostly untapped. Deskless technology also has an internal impact on employees and organizations; providing a permanent solution that is easy-to-use enhances productivity levels and happier employees  resulting in higher retention rates of both employees and the customers.

So how does  a deskless tech solution help?

Here are three ways it can proactively improve the world around us:
  • Communication: Employees can ensure clear and effective communication between departments at individual sites and the head office. With everyone being in the loop, coordinating task assignment and completion, surveys, feedback, and compliance across all branches becomes easy
  • Execution: By equipping your staff with the right task management tool, they work smarter and with more efficiency. It becomes easier to assign tasks, monitor completion times, and increase accountability. 
  • Insights: Getting real-time insights on operations at every site, on a personalized dashboard ensures visibility and consistency. Having software that provides you with up-to-the-minute data helps you know how individual sites are performing and reduce issues and resolution times.

And  there are more added benefits; introducing such new easier ways to work will directly impact your operational excellence.Yes, initially, you need to rely on data and metrics while implementing new technology but the pros outweigh the cons here.

Tools like PAZO task management software give you operational excellence by maximizing productivity and the visibility needed to execute tasks properly. PAZO can be used for a variety of industries. The retail industry for instance uses it for compliance audits, stock audit checklists, daily store checklists, housekeeping checklists, visual merchandising, safety audit checklists and much more. So that’s every type of store audit or checklist filling tasks that you can think of. So that is how our client industries impacted their productivity. They now set the operation standards down to every task and get them done with even great efficiency and less effort. It all started with an initiative to invest in  a new deskless workforce tool which they now find immensely useful.

Also Read:

The Impact Of The Deskless Workforce In The Future Of Businesses

Emerging Trends in the Facility Management Sector

Difference Between a Deskless Workforce, Mobile Workforce, Telecommuting, and Remote Work?