Customers remember the experience a lot longer than they remember the price.
Maintain store pre-opening checklists to ensure everything is checked for cleanliness, mannequin conditions, and correct store displays and store ambience. Tick all Covid-precautionary boxes by checking all stores to see if they follow safety guidelines.
Promotional displays & campaign execution
Store upkeep & hygiene
Use checklists, click photos, and conduct mystery audits to see store and mall ambience, washroom cleanliness, mall safety measures, navigation signs and safety signs to facilitate shopping mall navigation and more. Check that all electrical equipment is in good working order. Record mall staff behavior, their grooming, response times and other aspects of customer service.
Recurring digital checklists
Automatic non-compliance alerts
In-app alerts, document sharing & workflows
Collect customer feedback through QR codes placed all around the sites. Enable scoring on checklists to enable rating of customer experience regarding mall hygiene, brands in the mall, staff behavior, billing, helpdesks and more. Gather any remarks or positive feedback through forms. Collect customer details through Pazo and follow up with customers regarding any updates or seasonal offers.
Real-time replenishment visibility
Price label check & stock compliance
KYC by getting in assortment request from the shelf
Well groomed and well-mannered staff are critical to converting sales. Maintain a checklist of staff management and attendance before and after mall opening. Educate your mall staff through training documents and videos via Pazo's chat feature.
Shrinkage reporting & monitoring
Digitise store opening & closing process + weekly roaster
Get NPS & CSAT from end customers right from the shelf
"PAZO creates value by saving time in daily administrative work and transforming paper-based processes into digital."
Retail Execution, Visual Merchandise, Stock Upkeep, Statutory Compliance, Store Visits & Audits
and much more