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Shopper Experience

Smoother Shopping Experience

Maintain store pre-opening checklists to ensure everything is checked for cleanliness, mannequin conditions, and correct store displays and store ambience. Tick all Covid-precautionary boxes by checking all stores to see if they follow safety guidelines.

Planogram execution

Promotional displays & campaign execution

Store upkeep & hygiene

Mystery audits

Verify everything with evidence.

Use checklists, click photos, and conduct mystery audits to see store and mall ambience, washroom cleanliness, mall safety measures, navigation signs and safety signs to facilitate shopping mall navigation and more. Check that all electrical equipment is in good working order. Record mall staff behavior, their grooming, response times and other aspects of customer service.

Recurring digital checklists

Automatic non-compliance alerts

In-app alerts, document sharing & workflows

Customer Feedback

Cornerstone of improvement

Collect customer feedback through QR codes placed all around the sites. Enable scoring on checklists to enable rating of customer experience regarding mall hygiene, brands in the mall, staff behavior, billing, helpdesks and more. Gather any remarks or positive feedback through forms. Collect customer details through Pazo and follow up with customers regarding any updates or seasonal offers.

Real-time replenishment visibility

Price label check & stock compliance

KYC by getting in assortment request from the shelf

staff behavior

Respect your customer, or your competitor will.

Well groomed and well-mannered staff are critical to converting sales. Maintain a checklist of staff management and attendance before and after mall opening. Educate your mall staff through training documents and videos via Pazo's chat feature.

Shrinkage reporting & monitoring

Digitise store opening & closing process + weekly roaster

Get NPS & CSAT from end customers right from the shelf